{"id":8919,"date":"2025-07-14T12:22:43","date_gmt":"2025-07-14T09:22:43","guid":{"rendered":"https:\/\/hreesti.ee\/?page_id=8919"},"modified":"2025-07-15T15:53:15","modified_gmt":"2025-07-15T12:53:15","slug":"uldtingimused","status":"publish","type":"page","link":"https:\/\/hreesti.ee\/en\/uldtingimused\/","title":{"rendered":"General Terms and Conditions"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"8919\" class=\"elementor elementor-8919\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6706da72 e-flex e-con-boxed e-con e-parent\" data-id=\"6706da72\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6564c0b5 elementor-widget elementor-widget-text-editor\" data-id=\"6564c0b5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"font-weight: 400;\"><span style=\"font-family: verdana, geneva, sans-serif; font-size: 21px;\"><strong>General Terms and Conditions of HR Eesti O\u00dc<\/strong><\/span><\/p><p style=\"font-weight: 400;\"><em><span style=\"font-family: verdana, geneva, sans-serif; font-size: 14px;\">Effective from: 01.07.2025<\/span><\/em><\/p><p style=\"font-weight: 400;\"><span style=\"font-family: verdana, geneva, sans-serif; font-size: 14px;\">HR Eesti O\u00dc\u2019s work-life support services are aimed at employees who require professional legal assistance and counseling regarding their work-related rights and obligations. We offer employment law consultations, analysis of employer documents, preparation of legal responses and positions, as well as representation before the labor dispute commission. All services are fee-based and provided only under a signed agreement or confirmed order. The purpose of the services is to provide employees with informed and justified support in preventing and resolving labor disputes, but we cannot guarantee the specific outcome of any dispute.<\/span><\/p><ol><li><span style=\"font-family: verdana, geneva, sans-serif; font-size: 14px;\"><strong>DEFINITIONS<\/strong><\/span><\/li><\/ol><ul><li><span style=\"font-family: verdana, geneva, sans-serif; font-size: 14px;\"><strong>Service Provider<\/strong> \u2013 HR Eesti O\u00dc (registry code 17081557, hereinafter referred to as \u201cHR Eesti\u201d)<\/span><\/li><li><span style=\"font-family: verdana, geneva, sans-serif; font-size: 14px;\"><strong>Client<\/strong> \u2013 a competent natural person who has entered into an agreement with the Service Provider to use work-life support services.<\/span><\/li><li><span style=\"font-family: verdana, geneva, sans-serif; font-size: 14px;\"><strong>Services<\/strong> \u2013 work-life support and employment law consulting services provided by the Service Provider in accordance with the terms of the Agreement and the valid price list.<\/span><\/li><li><span style=\"font-family: verdana, geneva, sans-serif; font-size: 14px;\"><strong>Agreement<\/strong> \u2013 an agreement between the Service Provider and the Client for the use of the Services, consisting of special terms, general terms, and the valid price list.<\/span><\/li><li><span style=\"font-family: verdana, geneva, sans-serif; font-size: 14px;\"><strong>Package<\/strong> \u2013 a collection of services whose content and scope are defined in the Service Provider\u2019s service description and price list. The packages are: START, PLUS, MAX, and JUHTUM.<\/span><\/li><li><span style=\"font-family: verdana, geneva, sans-serif; font-size: 14px;\"><strong>Service Fee<\/strong> \u2013 a monetary fee paid by the Client to the Service Provider for the selected Package or case-based Service in accordance with the valid price list.<\/span><\/li><\/ul><ol start=\"2\"><li><span style=\"font-family: verdana, geneva, sans-serif; font-size: 14px;\"><strong>CONTRACT CONCLUSION<\/strong><\/span><\/li><\/ol><ul><li><span style=\"font-family: verdana, geneva, sans-serif; font-size: 14px;\">The agreement between the Service Provider and the Client is concluded electronically on the Service Provider\u2019s website, where the Client confirms acceptance of the contract terms, price list, and privacy policy, and pays the Service Fee.<\/span><\/li><li><span style=\"font-family: verdana, geneva, sans-serif; font-size: 14px;\">The agreement is considered concluded at the moment the Client has successfully paid the Service Fee and the Service Provider has issued a confirmation to the Client\u2019s email address.<\/span><\/li><li><span style=\"font-family: verdana, geneva, sans-serif; font-size: 14px;\">After receipt of the Service Fee, the Service Provider sends the Client an order confirmation and the general terms of the Agreement to the email address provided by the Client.<\/span><\/li><\/ul><ol start=\"3\"><li><span style=\"font-family: verdana, geneva, sans-serif; font-size: 14px;\"><strong>USE OF SERVICES<\/strong><\/span><\/li><\/ol><ul><li><span style=\"font-family: verdana, geneva, sans-serif; font-size: 14px;\">Services are provided according to the package selected by the Client or on a case-by-case basis, in the scope and under the conditions previously agreed with the Client.<\/span><\/li><li><span style=\"font-family: verdana, geneva, sans-serif; font-size: 14px;\">The exact content, scope, and terms of the services are described on the Service Provider\u2019s website and in the description of each package, which form an integral part of the Agreement.<\/span><\/li><li><span style=\"font-family: verdana, geneva, sans-serif; font-size: 14px;\">The Client is obliged to provide the Service Provider with all accurate, complete, and truthful data and documents necessary for the proper provision of services. The Service Provider has the right to suspend or limit the provision of services if the Client fails to provide the necessary data or provides incorrect information.<\/span><\/li><li><span style=\"font-family: verdana, geneva, sans-serif; font-size: 14px;\">Services are not provided for labor disputes or other legal issues that have been finally resolved or cannot be resolved at the time the Client places the order, except where the Service Provider and the Client have previously agreed in writing.<\/span><\/li><\/ul><ol start=\"4\"><li><span style=\"font-family: verdana, geneva, sans-serif; font-size: 14px;\"><strong>SERVICE FEE AND PAYMENT PROCEDURE<\/strong><\/span><\/li><\/ol><ul><li><span style=\"font-family: verdana, geneva, sans-serif; font-size: 14px;\">The Client undertakes to pay the full Service Fee prior to the commencement of the service in accordance with the Service Provider\u2019s valid price list.<\/span><\/li><li><span style=\"font-family: verdana, geneva, sans-serif; font-size: 14px;\">For monthly packages, the service fee is billed automatically each month until the end of the package validity. For case-based (JUHTUM) services, a one-time payment is made prior to the commencement of the service.<\/span><\/li><li><span style=\"font-family: verdana, geneva, sans-serif; font-size: 14px;\">The service fee is non-refundable, except if the Service Provider has not commenced the provision of the service and the Client has submitted a written withdrawal notice within 14 days from the conclusion of the Agreement.<\/span><\/li><li><span style=\"font-family: verdana, geneva, sans-serif; font-size: 14px;\">All service fees listed on the Service Provider\u2019s website or other channels are exclusive of VAT. In the event the Service Provider becomes a VAT payer, VAT will be added to the service fees as required by law.<\/span><\/li><\/ul><ol start=\"5\"><li><span style=\"font-family: verdana, geneva, sans-serif; font-size: 14px;\"><strong>CLIENT\u2019S OBLIGATIONS<\/strong><\/span><\/li><\/ol><ul><li><span style=\"font-family: verdana, geneva, sans-serif; font-size: 14px;\">The Client undertakes to cooperate fully with the Service Provider, to provide all required data, documents, and explanations in a timely manner, and confirms that all provided information is accurate and complete. The Service Provider reserves the right to suspend or refuse the provision of services if the Client fails to cooperate adequately.<\/span><\/li><li><span style=\"font-family: verdana, geneva, sans-serif; font-size: 14px;\">The Client is obliged to promptly inform the Service Provider of any circumstances, events, or changes that may affect their employment situation or potential labor dispute, including receipt of a new position from the employer, proposal, invitation to negotiations, contract, or other documents. Such notification must be made immediately upon receipt of the relevant information or document.<\/span><\/li><li><span style=\"font-family: verdana, geneva, sans-serif; font-size: 14px;\">The Client undertakes to retain all evidence, documents, and information sent to or requested from them that may be necessary for the provision of the service or dispute resolution.<\/span><\/li><li><span style=\"font-family: verdana, geneva, sans-serif; font-size: 14px;\">The Client undertakes to pay the service fee in accordance with the terms and deadlines set forth in the Agreement and price list.<\/span><\/li><li><span style=\"font-family: verdana, geneva, sans-serif; font-size: 14px;\">The Client acknowledges and agrees that the Service Provider offers legal advice and support but does not guarantee a positive outcome in any specific dispute or labor dispute commission proceeding.<\/span><\/li><\/ul><ol start=\"6\"><li><span style=\"font-family: verdana, geneva, sans-serif; font-size: 14px;\"><strong>SERVICE PROVIDER\u2019S OBLIGATIONS<\/strong><\/span><\/li><\/ol><ul><li><span style=\"font-family: verdana, geneva, sans-serif; font-size: 14px;\">The Service Provider undertakes to provide services professionally, diligently, and in accordance with good business practices and applicable legal standards.<\/span><\/li><li><span style=\"font-family: verdana, geneva, sans-serif; font-size: 14px;\">The Service Provider undertakes to keep the data and documents provided by the Client confidential and to use them solely for the provision of the service. Data processing is carried out in accordance with the privacy policy established by the Service Provider, which is available on the Service Provider\u2019s website.<\/span><\/li><li><span style=\"font-family: verdana, geneva, sans-serif; font-size: 14px;\">The Service Provider has the right, if necessary, to involve competent third parties, including specialists or cooperation partners, in the provision of the service, informing the Client accordingly.<\/span><\/li><\/ul><ol start=\"7\"><li><span style=\"font-family: verdana, geneva, sans-serif; font-size: 14px;\"><strong>RESPONSIBILITIES AND RIGHTS OF THE PARTIES<\/strong><\/span><\/li><\/ol><ul><li><span style=\"font-family: verdana, geneva, sans-serif; font-size: 14px;\">The Service Provider is liable for the provision of services only in case of its own culpable breach. The Service Provider is not liable for any damage caused to the Client if the damage is due to:<\/span><\/li><li><span style=\"font-family: verdana, geneva, sans-serif; font-size: 14px;\">Due to inaccurate or incomplete data provided by the Client;<\/span><ul><li><span style=\"font-family: verdana, geneva, sans-serif; font-size: 14px;\">Due to circumstances beyond the Service Provider\u2019s control (including force majeure, Client\u2019s actions or omissions);<\/span><\/li><li><span style=\"font-family: verdana, geneva, sans-serif; font-size: 14px;\">Due to the decision of independent bodies (labor dispute commission) in resolving a labor dispute or other dispute.<\/span><\/li><\/ul><\/li><li><span style=\"font-family: verdana, geneva, sans-serif; font-size: 14px;\">The Client is responsible for ensuring that:<\/span><ul><li><span style=\"font-family: verdana, geneva, sans-serif; font-size: 14px;\">The data and documents provided to the Service Provider are accurate, truthful, and up-to-date;<\/span><\/li><li><span style=\"font-family: verdana, geneva, sans-serif; font-size: 14px;\">The terms of the Agreement are followed during the use of the service, and the information provided by the Client corresponds to reality.<\/span><\/li><\/ul><\/li><li><span style=\"font-family: verdana, geneva, sans-serif; font-size: 14px;\">The Client has the right to:<\/span><ul><li><span style=\"font-family: verdana, geneva, sans-serif; font-size: 14px;\">receive proper consulting services according to the selected package or case agreement;<\/span><\/li><li><span style=\"font-family: verdana, geneva, sans-serif; font-size: 14px;\">submit claims to the Service Provider regarding service deficiencies within a reasonable time after the service has been provided.<\/span><\/li><\/ul><\/li><li><span style=\"font-family: verdana, geneva, sans-serif; font-size: 14px;\">The Service Provider has the right to:<\/span><ul><li><span style=\"font-family: verdana, geneva, sans-serif; font-size: 14px;\">suspend or terminate the provision of services if the Client breaches the contract terms or provides false information;<\/span><\/li><li><span style=\"font-family: verdana, geneva, sans-serif; font-size: 14px;\">amend the general terms and conditions in accordance with clause 14.<\/span><\/li><\/ul><\/li><li><span style=\"font-family: verdana, geneva, sans-serif; font-size: 14px;\">The Service Provider shall not be liable to the Client for lost profits, reputational damage, or other indirect damages, except where such damage is caused by the Service Provider\u2019s intentional misconduct or gross negligence.<\/span><\/li><li><span style=\"font-family: verdana, geneva, sans-serif; font-size: 14px;\">The Service Provider provides services solely within the framework of civil law and does not represent or advise the Client in criminal, administrative, or bankruptcy proceedings, or in other governmental bodies except for the labor dispute commission.<\/span><\/li><\/ul><p><span style=\"font-family: verdana, geneva, sans-serif; font-size: 14px;\"><strong>8. ASSESSMENT OF LEGAL ASSISTANCE JUSTIFICATION AND EFFECTIVENESS<\/strong><\/span><\/p><ul><li><span style=\"font-family: verdana, geneva, sans-serif; font-size: 14px;\">HR Eesti O\u00dc provides employment law consulting and representation before the labor dispute commission only if, based on the data and documents provided by the Client, the claim or objection is legally justified and there are realistic prospects for achieving a result during the proceedings.<\/span><\/li><li><span style=\"font-family: verdana, geneva, sans-serif; font-size: 14px;\">If, in the Service Provider\u2019s opinion, there are no legal grounds or evidence for the claim or objection, the Service Provider will inform the Client accordingly. In such cases, the Service Provider has the right to refuse to provide the service or representation before the labor dispute commission.<\/span><\/li><li><span style=\"font-family: verdana, geneva, sans-serif; font-size: 14px;\">The Service Provider has the right to request additional documents or explanations from the Client and to conduct a reassessment based on them before continuing the provision of the service.<\/span><\/li><li><span style=\"font-family: verdana, geneva, sans-serif; font-size: 14px;\">The Service Provider is not liable for the final outcome of the labor dispute and does not guarantee the satisfaction of the claim or rejection of the objection. The Service Provider\u2019s obligation is limited to professional and diligent legal advice and representation based on the information and evidence provided by the Client.<\/span><\/li><\/ul><p style=\"font-weight: 400;\"><span style=\"font-family: verdana, geneva, sans-serif; font-size: 14px;\"><strong>\u00a09. <\/strong><\/span><span style=\"font-family: verdana, geneva, sans-serif; font-size: 14px;\"><strong>PROCESSING OF PERSONAL DATA<\/strong><\/span><\/p><ul><li><span style=\"font-family: verdana, geneva, sans-serif; font-size: 14px;\">The Service Provider processes the Client\u2019s personal data in accordance with applicable data protection requirements and the Service Provider\u2019s privacy policy, which is available at: <a href=\"https:\/\/hreesti.ee\/en\/privaatsuspoliitika\/\">https:\/\/hreesti.ee\/privaatsuspoliitika\/<\/a>.<\/span><\/li><li><span style=\"font-family: verdana, geneva, sans-serif; font-size: 14px;\">The Client confirms that they have reviewed the privacy policy and consents to the processing of their personal data to the extent necessary for the provision of the service.<\/span><\/li><\/ul><ol start=\"10\"><li><span style=\"font-family: verdana, geneva, sans-serif; font-size: 14px;\"><strong>FORCE MAJEURE<\/strong><\/span><\/li><\/ol><ul><li><span style=\"font-family: verdana, geneva, sans-serif; font-size: 14px;\">The Service Provider shall not be liable for any impediments or delays in the provision of services caused by force majeure events, including natural disasters, wars, strikes, governmental restrictions, interruptions in communication or energy supply, and other circumstances beyond the Service Provider\u2019s control or foresight.<\/span><\/li><li><span style=\"font-family: verdana, geneva, sans-serif; font-size: 14px;\">If the force majeure event lasts more than 30 days, either party has the right to terminate the agreement by notifying the other party in writing.<\/span><\/li><\/ul><ol start=\"11\"><li><span style=\"font-family: verdana, geneva, sans-serif; font-size: 14px;\"><strong>CONFLICT OF INTEREST<\/strong><\/span><\/li><\/ol><ul><li><span style=\"font-family: verdana, geneva, sans-serif; font-size: 14px;\">HR Eesti O\u00dc undertakes to avoid conflicts of interest where it would be unable to provide services without harming the interests of both parties, if it is already advising the other party (e.g., the employer or another employee) in the same labor dispute or related matters.<\/span><\/li><li><span style=\"font-family: verdana, geneva, sans-serif; font-size: 14px;\">If HR Eesti O\u00dc identifies or becomes aware of a conflict of interest, it is obligated to promptly inform the Client and, if necessary, withdraw from providing services to at least one of the parties.<\/span><\/li><li><span style=\"font-family: verdana, geneva, sans-serif; font-size: 14px;\">If a conflict of interest arises during the provision of the service, the Client has the right to decide whether to continue with HR Eesti O\u00dc or to choose a new representative or advisor.<\/span><\/li><li><span style=\"font-family: verdana, geneva, sans-serif; font-size: 14px;\">In the event of a conflict of interest, HR Eesti O\u00dc may offer the Client contact details of other qualified specialists or legal service providers as an alternative, but does not bear responsibility for the quality of services or outcomes provided by such third parties.<\/span><\/li><\/ul><ol start=\"11\"><li><span style=\"font-family: verdana, geneva, sans-serif; font-size: 14px;\"><strong>TERMINATION OF THE AGREEMENT<\/strong><\/span><\/li><\/ol><ul><li><span style=\"font-family: verdana, geneva, sans-serif; font-size: 14px;\">The Client may terminate the agreement for a fixed-term package before using the service by submitting a written notice to the Service Provider. If the service has already commenced or has been fully provided (e.g., consultation, document analysis, preparation for a labor dispute, or representation before the labor dispute commission), the Client has no right to terminate the agreement or request a refund of the service fee.<\/span><\/li><li><span style=\"font-family: verdana, geneva, sans-serif; font-size: 14px;\">The Service Provider has the right to terminate the Agreement immediately by notifying the Client in writing if the Client breaches significant contractual obligations, including unpaid invoices or failure to cooperate in providing necessary data and documents for service provision. In such cases, the Client is not entitled to a refund of the service fee.<\/span><strong style=\"font-family: verdana, geneva, sans-serif; font-size: 14px;\">\u00a0<\/strong><\/li><\/ul><ol start=\"13\"><li><span style=\"font-family: verdana, geneva, sans-serif; font-size: 14px;\"><strong>DISPUTE RESOLUTION<\/strong><\/span><\/li><\/ol><ul><li><span style=\"font-family: verdana, geneva, sans-serif; font-size: 14px;\">All disputes and disagreements arising from or related to the Agreement shall primarily be resolved through negotiations.<\/span><\/li><li><span style=\"font-family: verdana, geneva, sans-serif; font-size: 14px;\">If the parties fail to reach an agreement through negotiations, the dispute shall be resolved in the Harju County Court in accordance with the laws of the Republic of Estonia.<\/span><\/li><\/ul><ol start=\"14\"><li><span style=\"font-family: verdana, geneva, sans-serif; font-size: 14px;\"><strong>MISCELLANEOUS TERMS<\/strong><\/span><\/li><\/ol><ul><li><span style=\"font-family: verdana, geneva, sans-serif; font-size: 14px;\">The Service Provider has the right to unilaterally amend the General Terms and Conditions by notifying the Client of the changes via email at least 14 calendar days prior to their effective date.<\/span><\/li><li><span style=\"font-family: verdana, geneva, sans-serif; font-size: 14px;\">If the Client does not agree with the changes, they have the right to terminate the agreement by providing written notice before the changes take effect. If the Client continues to use the services after the changes take effect, it is considered that they have accepted the changes.<\/span><\/li><li><span style=\"font-family: verdana, geneva, sans-serif; font-size: 14px;\">By agreeing to the Agreement, the Client confirms that they have read, understood, and agreed to these General Terms and Conditions.<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>HR Eesti O\u00dc \u00dcLDTINGIMUSED Kehtivad alates: 01.07.2025 HR Eesti O\u00dc t\u00f6\u00f6elutoe teenused on suunatud t\u00f6\u00f6tajatele, kes vajavad professionaalset t\u00f6\u00f6\u00f5iguslikku tuge ja n\u00f5ustamist oma t\u00f6\u00f6alaste \u00f5iguste ja kohustuste k\u00fcsimustes. Pakume t\u00f6\u00f6\u00f5igusalast n\u00f5ustamist, t\u00f6\u00f6andja dokumentide anal\u00fc\u00fcsi, juriidiliste vastuste ja seisukohtade koostamist ning esindamist t\u00f6\u00f6vaidluskomisjonis. K\u00f5ik teenused on tasulised ja osutatakse \u00fcksnes s\u00f5lmitud lepingu v\u00f5i kinnitatud tellimuse alusel. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-8919","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/hreesti.ee\/en\/wp-json\/wp\/v2\/pages\/8919","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hreesti.ee\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/hreesti.ee\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/hreesti.ee\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/hreesti.ee\/en\/wp-json\/wp\/v2\/comments?post=8919"}],"version-history":[{"count":13,"href":"https:\/\/hreesti.ee\/en\/wp-json\/wp\/v2\/pages\/8919\/revisions"}],"predecessor-version":[{"id":9175,"href":"https:\/\/hreesti.ee\/en\/wp-json\/wp\/v2\/pages\/8919\/revisions\/9175"}],"wp:attachment":[{"href":"https:\/\/hreesti.ee\/en\/wp-json\/wp\/v2\/media?parent=8919"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}