General Terms and Conditions of HR Eesti OÜ

Effective from: 01.07.2025

HR Eesti OÜ’s work-life support services are aimed at employees who require professional legal assistance and counseling regarding their work-related rights and obligations. We offer employment law consultations, analysis of employer documents, preparation of legal responses and positions, as well as representation before the labor dispute commission. All services are fee-based and provided only under a signed agreement or confirmed order. The purpose of the services is to provide employees with informed and justified support in preventing and resolving labor disputes, but we cannot guarantee the specific outcome of any dispute.

1. DEFINITIONS

• Service Provider – HR Eesti OÜ (registry code 17081557, hereinafter referred to as “HR Eesti”)
• Client – a competent natural person who has entered into an agreement with the Service Provider to use work-life support services.
• Services – work-life support and employment law consulting services provided by the Service Provider in accordance with the terms of the Agreement and the valid price list.
• Agreement – an agreement between the Service Provider and the Client for the use of the Services, consisting of special terms, general terms, and the valid price list.
• Package – a collection of services whose content and scope are defined in the Service Provider’s service description and price list. The packages are: START, PLUS, MAX, and JUHTUM.
• Service Fee – a monetary fee paid by the Client to the Service Provider for the selected Package or case-based Service in accordance with the valid price list.

2. CONTRACT CONCLUSION

• The agreement between the Service Provider and the Client is concluded electronically on the Service Provider’s website, where the Client confirms acceptance of the contract terms, price list, and privacy policy, and pays the Service Fee.
• The agreement is considered concluded at the moment the Client has successfully paid the Service Fee and the Service Provider has issued a confirmation to the Client’s email address.
• After receipt of the Service Fee, the Service Provider sends the Client an order confirmation and the general terms of the Agreement to the email address provided by the Client.

3. USE OF SERVICES

• Services are provided according to the package selected by the Client or on a case-by-case basis, in the scope and under the conditions previously agreed with the Client.
• The exact content, scope, and terms of the services are described on the Service Provider’s website and in the description of each package, which form an integral part of the Agreement.
• The Client is obliged to provide the Service Provider with all accurate, complete, and truthful data and documents necessary for the proper provision of services. The Service Provider has the right to suspend or limit the provision of services if the Client fails to provide the necessary data or provides incorrect information.
• Services are not provided for labor disputes or other legal issues that have been finally resolved or cannot be resolved at the time the Client places the order, except where the Service Provider and the Client have previously agreed in writing.

4. SERVICE FEE AND PAYMENT PROCEDURE

• The Client undertakes to pay the full Service Fee prior to the commencement of the service in accordance with the Service Provider’s valid price list.
• For monthly packages, the service fee is billed automatically each month until the end of the package validity. For case-based (JUHTUM) services, a one-time payment is made prior to the commencement of the service.
• The service fee is non-refundable, except if the Service Provider has not commenced the provision of the service and the Client has submitted a written withdrawal notice within 14 days from the conclusion of the Agreement.
• All service fees listed on the Service Provider’s website or other channels are exclusive of VAT. In the event the Service Provider becomes a VAT payer, VAT will be added to the service fees as required by law.

5. CLIENT’S OBLIGATIONS

• The Client undertakes to cooperate fully with the Service Provider, to provide all required data, documents, and explanations in a timely manner, and confirms that all provided information is accurate and complete. The Service Provider reserves the right to suspend or refuse the provision of services if the Client fails to cooperate adequately.
• The Client is obliged to promptly inform the Service Provider of any circumstances, events, or changes that may affect their employment situation or potential labor dispute, including receipt of a new position from the employer, proposal, invitation to negotiations, contract, or other documents. Such notification must be made immediately upon receipt of the relevant information or document.
• The Client undertakes to retain all evidence, documents, and information sent to or requested from them that may be necessary for the provision of the service or dispute resolution.
• The Client undertakes to pay the service fee in accordance with the terms and deadlines set forth in the Agreement and price list.
• The Client acknowledges and agrees that the Service Provider offers legal advice and support but does not guarantee a positive outcome in any specific dispute or labor dispute commission proceeding.

6. SERVICE PROVIDER’S OBLIGATIONS

• The Service Provider undertakes to provide services professionally, diligently, and in accordance with good business practices and applicable legal standards.
• The Service Provider undertakes to keep the data and documents provided by the Client confidential and to use them solely for the provision of the service. Data processing is carried out in accordance with the privacy policy established by the Service Provider, which is available on the Service Provider’s website.
• The Service Provider has the right, if necessary, to involve competent third parties, including specialists or cooperation partners, in the provision of the service, informing the Client accordingly.

7. RESPONSIBILITIES AND RIGHTS OF THE PARTIES

• The Service Provider is liable for the provision of services only in case of its own culpable breach. The Service Provider is not liable for any damage caused to the Client if the damage is due to:
• Due to inaccurate or incomplete data provided by the Client;
  • Due to circumstances beyond the Service Provider’s control (including force majeure, Client’s actions or omissions);
  • Due to the decision of independent bodies (labor dispute commission) in resolving a labor dispute or other dispute.
• The Client is responsible for ensuring that:
  • The data and documents provided to the Service Provider are accurate, truthful, and up-to-date;
  • The terms of the Agreement are followed during the use of the service, and the information provided by the Client corresponds to reality.
• The Client has the right to:
  • receive proper consulting services according to the selected package or case agreement;
  • submit claims to the Service Provider regarding service deficiencies within a reasonable time after the service has been provided.
• The Service Provider has the right to:
  • suspend or terminate the provision of services if the Client breaches the contract terms or provides false information;
  • amend the general terms and conditions in accordance with clause 14.
• The Service Provider shall not be liable to the Client for lost profits, reputational damage, or other indirect damages, except where such damage is caused by the Service Provider’s intentional misconduct or gross negligence.
• The Service Provider provides services solely within the framework of civil law and does not represent or advise the Client in criminal, administrative, or bankruptcy proceedings, or in other governmental bodies except for the labor dispute commission.

8. ASSESSMENT OF LEGAL ASSISTANCE JUSTIFICATION AND EFFECTIVENESS

• HR Eesti OÜ provides employment law consulting and representation before the labor dispute commission only if, based on the data and documents provided by the Client, the claim or objection is legally justified and there are realistic prospects for achieving a result during the proceedings.
• If, in the Service Provider’s opinion, there are no legal grounds or evidence for the claim or objection, the Service Provider will inform the Client accordingly. In such cases, the Service Provider has the right to refuse to provide the service or representation before the labor dispute commission.
• The Service Provider has the right to request additional documents or explanations from the Client and to conduct a reassessment based on them before continuing the provision of the service.
• The Service Provider is not liable for the final outcome of the labor dispute and does not guarantee the satisfaction of the claim or rejection of the objection. The Service Provider’s obligation is limited to professional and diligent legal advice and representation based on the information and evidence provided by the Client.

 9. PROCESSING OF PERSONAL DATA

• The Service Provider processes the Client’s personal data in accordance with applicable data protection requirements and the Service Provider’s privacy policy, which is available at: https://hreesti.ee/privaatsuspoliitika/.
• The Client confirms that they have reviewed the privacy policy and consents to the processing of their personal data to the extent necessary for the provision of the service.

10. FORCE MAJEURE

• The Service Provider shall not be liable for any impediments or delays in the provision of services caused by force majeure events, including natural disasters, wars, strikes, governmental restrictions, interruptions in communication or energy supply, and other circumstances beyond the Service Provider’s control or foresight.
• If the force majeure event lasts more than 30 days, either party has the right to terminate the agreement by notifying the other party in writing.

11. CONFLICT OF INTEREST

• HR Eesti OÜ undertakes to avoid conflicts of interest where it would be unable to provide services without harming the interests of both parties, if it is already advising the other party (e.g., the employer or another employee) in the same labor dispute or related matters.
• If HR Eesti OÜ identifies or becomes aware of a conflict of interest, it is obligated to promptly inform the Client and, if necessary, withdraw from providing services to at least one of the parties.
• If a conflict of interest arises during the provision of the service, the Client has the right to decide whether to continue with HR Eesti OÜ or to choose a new representative or advisor.
• In the event of a conflict of interest, HR Eesti OÜ may offer the Client contact details of other qualified specialists or legal service providers as an alternative, but does not bear responsibility for the quality of services or outcomes provided by such third parties.

11. TERMINATION OF THE AGREEMENT

• The Client may terminate the agreement for a fixed-term package before using the service by submitting a written notice to the Service Provider. If the service has already commenced or has been fully provided (e.g., consultation, document analysis, preparation for a labor dispute, or representation before the labor dispute commission), the Client has no right to terminate the agreement or request a refund of the service fee.
• The Service Provider has the right to terminate the Agreement immediately by notifying the Client in writing if the Client breaches significant contractual obligations, including unpaid invoices or failure to cooperate in providing necessary data and documents for service provision. In such cases, the Client is not entitled to a refund of the service fee. 

13. DISPUTE RESOLUTION

• All disputes and disagreements arising from or related to the Agreement shall primarily be resolved through negotiations.
• If the parties fail to reach an agreement through negotiations, the dispute shall be resolved in the Harju County Court in accordance with the laws of the Republic of Estonia.

14. MISCELLANEOUS TERMS

• The Service Provider has the right to unilaterally amend the General Terms and Conditions by notifying the Client of the changes via email at least 14 calendar days prior to their effective date.
• If the Client does not agree with the changes, they have the right to terminate the agreement by providing written notice before the changes take effect. If the Client continues to use the services after the changes take effect, it is considered that they have accepted the changes.
• By agreeing to the Agreement, the Client confirms that they have read, understood, and agreed to these General Terms and Conditions.