HR Eesti OÜ Terms and Conditions

Effective from: 01.07.2025

HR Eesti OÜ provides working life support services for employees who need professional employment law support and advice regarding their employment-related rights and obligations. We provide employment law advice, analysis of employer documents, preparation of legal responses and positions, and representation before the Labour Dispute Committee. All services are paid services and are provided only on the basis of a concluded agreement or confirmed order. The purpose of the services is to provide the employee with informed and reasoned support in preventing and resolving employment disputes; however, we cannot guarantee the final outcome of any specific dispute.

1. Definitions

  • Service Provider means HR Eesti OÜ, registry code 17081557, hereinafter “HR Eesti”.
  • Client means a legally capable natural person who has entered into an agreement with the Service Provider for the use of working life support services.
  • Services means the working life support and employment law advisory services provided by the Service Provider in accordance with the terms of the Agreement and the valid price list.
  • Agreement means the agreement between the Service Provider and the Client for the use of the Services, consisting of special terms, these Terms and Conditions and the valid price list.
  • Package means a set of Services, the content and scope of which are defined in the Service Provider’s service description and price list. The packages are START, PLUS, MAX and CASE.
  • Service Fee means the monetary fee payable by the Client to the Service Provider for the selected Package or case-based Service in accordance with the valid price list.

2. Conclusion of the Agreement

  • The Agreement between the Service Provider and the Client is concluded electronically on the Service Provider’s website, where the Client confirms acceptance of the contractual terms, price list and Privacy Policy, and pays the Service Fee.
  • The Agreement is deemed concluded from the moment the Client has successfully paid the Service Fee and the Service Provider has issued a confirmation to the Client’s email address.
  • After receipt of the Service Fee, the Service Provider sends the Client an order confirmation and these Terms and Conditions to the email address provided by the Client.

3. Use of the Services

  • The Services are provided according to the Package selected by the Client or on a case-by-case basis in the scope and under the terms agreed with the Client in advance.
  • The exact content, scope and terms of the Services are described on the Service Provider’s website and in the description of each Package, which forms an integral part of the Agreement.
  • The Client is required to provide the Service Provider with all correct, complete and truthful data and documents necessary for the proper provision of the Services.
  • The Service Provider has the right to suspend or limit the provision of the Services if the Client fails to provide the required data or provides incorrect data.
  • The Services are not provided in relation to an employment dispute or another legal matter that, at the time of submitting the Client’s order, has been finally resolved or can no longer be resolved, unless the Service Provider and the Client have agreed otherwise in writing in advance.

4. Service Fee and payment terms

  • The Client undertakes to pay the Service Fee in full before the start of the provision of the Services, in accordance with the Service Provider’s valid price list.
  • For monthly Packages, the Service Fee is charged automatically every month until the Package expires. The CASE-based Service is paid for as a one-time payment before the start of the provision of the Service.
  • The Service Fee is non-refundable, except where the Service Provider has not started providing the Service and the Client has submitted a written withdrawal request within 14 days of concluding the Agreement.
  • All Service Fees displayed on the Service Provider’s website or in other channels are exclusive of VAT. If the Service Provider becomes liable for VAT, statutory VAT will be added to the Service Fees.

5. Obligations of the Client

  • The Client undertakes to cooperate fully with the Service Provider, to submit all required data, documents and explanations in a timely manner, and confirms that all information provided is correct and complete.
  • The Service Provider has the right to suspend the provision of the Service or refuse to provide the Service if the Client does not cooperate sufficiently.
  • The Client is required to immediately inform the Service Provider of all circumstances, events or changes that may affect the Client’s employment law situation or potential employment dispute.
  • The Client undertakes to preserve all evidence, documents and information sent to the Client or required from the Client that may be needed for the provision of the Service or resolution of the dispute.
  • The Client undertakes to pay the Service Fee in accordance with the terms and deadlines set out in the Agreement and the price list.
  • The Client confirms that they understand and agree that the Service Provider provides legal advice and support but does not guarantee a positive outcome in any specific dispute or proceedings before the Labour Dispute Committee.

6. Obligations of the Service Provider

  • The Service Provider undertakes to provide the Services professionally, diligently and in accordance with good business practice and applicable legal provisions.
  • The Service Provider undertakes to keep the data and documents submitted by the Client confidential and to use them only for the purpose of providing the Service.
  • Data processing is carried out in accordance with the Service Provider’s Privacy Policy, which is available on the Service Provider’s website.
  • The Service Provider has the right, where necessary, to involve competent third parties, including specialists or cooperation partners, in the provision of the Service, while informing the Client thereof.

7. Liability and rights of the parties

  • The Service Provider is liable only for breaches caused by its own fault in the provision of the Service.
  • The Service Provider is not liable for damage suffered by the Client if the damage has been caused by inaccurate or incomplete data provided by the Client, circumstances beyond the Service Provider’s control, or the decision of independent bodies in resolving an employment dispute.
  • The Client is responsible for ensuring that the data and documents submitted to the Service Provider are correct, truthful and up to date.
  • The Client is responsible for complying with the contractual terms when using the Service and for ensuring that the information provided by the Client is accurate.
  • The Client has the right to receive proper advisory services according to the selected Package or case-based agreement.
  • The Client has the right to submit a complaint to the Service Provider regarding deficiencies in the Service within a reasonable time after the Service has been provided.
  • The Service Provider has the right to suspend or terminate the provision of the Service if the Client breaches the contractual terms or provides incorrect data.
  • The Service Provider has the right to amend these Terms and Conditions in accordance with clause 14.
  • The Service Provider is not liable for loss of profit, reputational damage or other indirect damage suffered by the Client, except where the damage has been caused by the Service Provider’s intent or gross negligence.
  • The Service Provider provides services only within the scope of civil law and does not represent or advise the Client in criminal, administrative or bankruptcy proceedings, or before other public authorities, except the Labour Dispute Committee.

8. Assessment of the justification and prospects of legal assistance

  • HR Eesti OÜ provides employment law advice and representation before the Labour Dispute Committee only where, based on the data and documents submitted by the Client, the claim or objection is legally justified and there are realistic prospects of achieving a result in the proceedings.
  • If, in the Service Provider’s assessment, the claim or objection lacks legal grounds or evidence, the Service Provider will inform the Client thereof.
  • In such a case, the Service Provider has the right to refuse to provide the Service or representation before the Labour Dispute Committee.
  • The Service Provider has the right to request additional documents or explanations from the Client and to carry out a reassessment on that basis before providing further Services.
  • The Service Provider is not liable for the final outcome of an employment dispute and does not guarantee that a claim will be satisfied or that an objection will be rejected.
  • The Service Provider’s obligation is limited to professional and diligent legal advice and representation based on the information and evidence submitted by the Client.

9. Processing of personal data

  • The Service Provider processes the Client’s personal data in accordance with applicable data protection requirements and the Service Provider’s Privacy Policy, available at: https://hreesti.ee/privacy-policy/.
  • The Client confirms that they have reviewed the Privacy Policy and agrees to the processing of their personal data to the extent necessary for the provision of the Service.

10. Force majeure

  • The Service Provider is not liable for obstacles or delays in the provision of the Service caused by force majeure, including natural disasters, wars, strikes, state restrictions, interruptions in communication or energy services, or other circumstances that the Service Provider could not influence or foresee.
  • If a force majeure circumstance lasts for more than 30 days, either party has the right to terminate the Agreement by notifying the other party in writing.

11. Conflict of interest

  • HR Eesti OÜ undertakes to avoid conflicts of interest where HR Eesti OÜ cannot provide the Service without harming the interests of both parties, for example where HR Eesti OÜ is already advising another party in the same employment dispute or related matter, such as an employer or another employee.
  • If HR Eesti OÜ identifies or becomes aware of a conflict of interest, HR Eesti OÜ is required to immediately inform the Client and, where necessary, withdraw from providing the Service to at least one of the parties.
  • If a conflict of interest arises during the provision of the Service, the Client has the right to decide whether to continue receiving the Service through HR Eesti OÜ or to choose a new representative or adviser.
  • In the event of a conflict of interest, HR Eesti OÜ may offer the Client, as an alternative, contact details of other qualified specialists or legal service providers, but HR Eesti OÜ is not responsible for the quality or outcome of the services provided by such third parties.

12. Termination of the Agreement

  • In the case of a fixed-term Package, the Client may terminate the Agreement before using the Service by submitting a written request to the Service Provider.
  • If the provision of the Service has already started or the Service has been fully provided, for example a consultation, document analysis, preparation for employment dispute proceedings or representation before the Labour Dispute Committee, the Client has no right to terminate the Agreement or request a refund of the Service Fee.
  • The Service Provider has the right to terminate the Agreement extraordinarily by notifying the Client in writing if the Client materially breaches contractual obligations, including in the case of unpaid invoices or failure to cooperate in providing the data and documents necessary for the provision of the Service.
  • In such a case, the Client has no right to a refund of the Service Fee.

13. Dispute resolution

  • All disputes and disagreements arising from or related to the Agreement will primarily be resolved through negotiations.
  • If the parties fail to reach an agreement through negotiations, the dispute will be resolved under the laws of the Republic of Estonia in Harju County Court.

14. Other terms

  • The Service Provider has the right to unilaterally amend these Terms and Conditions by notifying the Client of the amendments by email at least 14 calendar days before the amendments enter into force.
  • If the Client does not agree with the amendments, the Client has the right to terminate the Agreement by notifying the Service Provider in writing before the amendments enter into force.
  • If the Client continues to use the Services after the amendments enter into force, the Client is deemed to have accepted the amendments.
  • By accepting the Agreement, the Client confirms that they have read, understood and agreed to these Terms and Conditions.

Contact

If you have any questions, please contact HR Eesti OÜ.

Email: info@hreesti.ee
Website: www.hreesti.ee

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Briefly describe what kind of support you need and we will contact you to offer a suitable solution for your company.

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